FAQ

Have a question? Please take a look through our frequently asked questions to see if your question can be resolved. If you don’t find what you’re looking for, please contact our Customer Support team.

1. Withdrawals

What are the Betway Kenya withdrawal times?

All withdrawals are instant, up to a limit of KSh 50,000 each day. If your withdrawal fails to process immediately, we will investigate it and pay it the next day. If you have not received your withdrawal within 24 hours, please contact our Customer Support centre.

2. Deposits

Can I only use mobile money at Betway sports?

Betway only supports deposits from M-pesa at present, but we continue to work towards improving our deposits process to offer other options from other Mobile Money providers.

How do I make a deposit?

Making a deposit at Betway is easy, and you can bet on thousands of games whenever you want to from your mobile device:

  • On your phone, go to M-Pesa and select Pay Bill
  • Enter the business number: 880185 and the account number: Betway
  • Enter how much you would like to deposit
  • When prompted, enter your M-Pesa pin and press Send
  • Open the confirmation the M-Pesa confirmation SMS
  • Your account is then automatically updated with your deposit amount, which must be a minimum of Ksh10

Why is my deposit not reflecting?

If you don’t see your balance, you can refresh it by clicking on the Cash button at the top of the screen. If your new deposit doesn’t reflect after a couple of minutes, please contact Customer Support. Make sure your Mobile Money reference number is close by, so we can quickly track down the deposit.

3. Passwords

I forgot my Betway password, what do I do now?

If you have forgotten your password, simply SMS the word “Reset” to the number 29029. We’ll reply with a new password that you can use to long with and carry on betting or playing at the Betway casino.

4. SMS

Can I bet via SMS?

Yes, and it’s easy, too. You can bet via SMS for the Match Result market and the weekly jackpots.

5. Betting Markets

What betting markets are offered at Betway sports?

We offer a wide range of betting markets here at Betway Kenya, including:

  • Correct/Correct Score – predict the scoreline after 90 minutes play
  • First Scorer – predict the first scorer to score in a match within 90 minutes play
  • Half-time/Full-time – predict the outcome at both half-time and the end of 90 minutes play.
  • Halftime result – choose the match status at halftime
  • Handicap – bet on the outcome of an event where one team’s been given points to start. Bets are only settled on the outcome once adjusted for handicaps.
  • Draw No Bet – bet on a team to win and get your stake back if it’s a draw
  • 2 Way – similar to full-time but no option for a draw. This market includes penalties and overtime
  • Double Chance – cover two of three possible outcomes in a bet, win/draw/win
  • Scorecast – predict the first player to score as well as the correct score – both parts must be right to win

6. Responsible Gambling

Can I get help for my gambling?

Betway advocates responsible gambling. If you feel that your casino gambling or sports betting is getting out of control, please contact our Customer Service team who will put you in touch with a responsible gambling program where you can get information, support and advice for the prevention and treatment of a gambling problem.

Can you help me stop gambling?

Self-exclusion is a good way to reduce your gambling temptations. If you need a break from betting, we do provide a self-exclusion facility. Contact our Customer Service team so that they can set up self-exclusion for you, during which time your account will not be reactivated.

7. Fair, Regulated Gambling

Is gambling legal in Kenya?

Yes, both online sports betting and online casino gambling is legal in Kenya. At Betway Kenya, you can make deposits, withdrawals and wagers using Kenyan Shillings.

Is Betway licensed and regulated?

Yes. We are licensed and regulated to ensure fair and safe gambling for all our punters. We are regulated through the Betting Control and Licensing Board of Kenya.

8. Casino Games

Can I play casino games at Betway?

Yes, you can play a wide variety of the latest and greatest games at Betway casino. Our table games, slots and video poker are powered by Microgaming, which means you are assured an immersive, outstanding gambling experience complete with safe, fair and highly regulated casino games.

Can I try out the games for free?

Yes, most games offer a free mode which means you can try them out for free first before committing your Kenyan Shillings. Remember, though, if you want to win real money, you need to play for real money.

Betway Betgames

Bluejay limited, the proprietor and operator of this website is licensed and regulated by the Betting Control and Licensing Board of Kenya (BCLB). License number 829